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Poor weather policy
This is London, so we've got good at playing through it. Showers pass, courts dry fast, and most sessions that look doubtful at breakfast go ahead. Here's how a rain call works and what it means for your booking.
1
We give every session its best chance to go ahead
The call is made on court, 15 minutes before the start, because a shower at 5pm is often sunshine by 6. Light rain: we play. Heavy or constant rain that makes the courts unplayable: cancelled.
2
No text means we're on
If a session is cancelled, everyone booked gets a text to the number on their booking. If your phone stays quiet, the session is on.
3
Your money
One rain-off per term is priced in. From the second one, you're refunded or credited per class. Details for each programme below.
Adult courses
- Decision
- 15 minutes before the start. Light rain: we play. Heavy or constant rain making the courts unplayable: cancelled.
- How we tell you
- Text message to the number on your booking.
- First rain-off
- No refund. Courses are priced expecting that we may lose one session a term.
- Second onwards
- Each further class cancelled within the term is refunded to the value of that class.
- Started, then rained off
- If a session starts and is stopped by a downpour, it counts as played and no refund is issued.
Weekend intensives
- Decision
- 15 minutes before the start. Light rain: we play.
- How we tell you
- Text message to the number on your booking.
- Whole course cancelled
- Full refund of the course fee.
- Stopped mid-session
- Refunded pro rata. Under 30 minutes played: full refund · 30 to 60 minutes: 2 hours refunded · 60 to 90 minutes: 1.5 hours · 90 to 120 minutes: 1 hour · more than 2 hours played: no refund.
Junior classes
- Decision
- Made by the coaching team on court at the session start time. Light rain: we play.
- How we tell you
- Text message to the number on your booking if a class is cancelled in advance.
- First rain-off
- No credit. Term fees are priced expecting that we may lose one class per half-term.
- Second onwards
- Each further class cancelled within the half-term is credited to the value of that class against next term's fees.
- Started, then rained off
- If a class starts and is stopped by a downpour, it counts as played and no credit is issued.
Holiday camps
- Decision
- 15 minutes before the start. Light rain: we play.
- How we tell you
- Text message to the number on your booking if a full day is cancelled.
- Whole day cancelled
- Refund for that day at the pro rata daily cost.
- Stopped mid-session
- Less than an hour played: full refund for that day. More than an hour played: no refund.
The short version: assume your session is going ahead.Unless you get a text from us, the session is on and the coaches are on court. Questions: admin@lifetimetennis.co.uk
By booking you agree to this policy. It forms part of our terms and conditions.