Terms and conditions

These terms apply to every booking made with Lifetime Tennis UK Ltd ("Lifetime Tennis", "we", "us"), whether for adult courses, weekend intensives, junior classes, holiday camps or private lessons. By booking you agree to them, together with our poor weather policy and privacy policy.

Bookings and payment

Your place is confirmed when we receive full payment. All bookings are made online at lifetimetennis.co.uk and paid by card through Stripe or by PayPal; their own terms and privacy policies apply to the payment itself, and we never see or store your card details.

Please read your confirmation email as soon as it arrives and tell us straight away if anything looks wrong, as it may not be possible to change it later.

Prices

Prices on our website and in our emails are correct at the time of publication. We may correct an error in an advertised price at any time before your booking is confirmed, and we'll tell you of any change we know about when you book. Please check the price of your course at the time of booking.

Cancellations and refunds

• You can cancel your booking for a full refund up to 7 days before the course start date. Email admin@lifetimetennis.co.uk with your name and the course.
• Within 7 days of the start date, and once a course has begun, fees are non-refundable. If you can no longer attend, we'll offer your place to the next person on our waitlist; if someone takes it, we'll refund you.
• Classes you miss during a course can't be refunded or made up.
• If we have to cancel a course because not enough players have enrolled, we'll tell you as soon as we know and refund you in full.

Changes we may need to make

Occasionally we have to change a course after bookings have been confirmed. We'll always try to avoid it, but we reserve the right to change the day, the start time or the location of a course, and to correct errors on the website or in our emails.

Weather

We play in light rain and cancel only when heavy or constant rain makes the courts unplayable. The decision is made 15 minutes before the start and, if a session is cancelled, you'll get a text to the number on your booking. One cancelled session per term is priced into every course; what happens from the second one onwards is set out in full in our poor weather policy, which forms part of these terms.

Medical conditions

If you, or anyone you're booking for, have a medical condition or disability that may affect participation, please tell us before you confirm the booking, and let us know promptly if anything changes. If we reasonably feel we can't properly accommodate someone's needs, we reserve the right to decline the booking or, if we weren't told at the time of booking, to cancel it once we become aware.

Damage, loss and injury

Damage caused on the grounds is chargeable to the person responsible. To the extent permitted by law, Lifetime Tennis accepts no responsibility for injury incurred during play in any weather or ground conditions, and no liability for loss of or damage to property left on the grounds.

Complaints

If you have a problem at any time, tell the coach concerned straight away so it can be put right on the spot. If you remain dissatisfied, email info@lifetimetennis.co.uk or write to Lifetime Tennis UK Ltd, 1 Fanthorpe Street, London SW15 1DZ within 28 days, giving all the relevant details and your contact information so we can respond quickly.

Code of conduct

Our courts are shared, public and open to everyone, so a few rules keep them a good place to be:

• Treat every player, adult or junior, with respect at all times
• No bad language, racket throwing or damage to property
• Appropriate sports clothing and equipment on court
• Leave courts clean and nets at full height when you finish
• No dogs or bicycles on the courts
• Juniors are treated with the same respect and entitled to the same benefits as adults
• Raise any complaint with a member of staff so it can be put right quickly

Poor weather policy

We play in light rain, decide 15 minutes before the start, and text you if a session is cancelled. No text means the session is on. One rain-off per term is priced in; from the second, you're refunded or credited per class. The full policy for each programme is on its own page: Poor weather policy ›

Privacy policy

Lifetime Tennis UK Ltd is the data controller for the personal information you give us when you book or contact us. We use it to run your booking and tell you about our courses, we don't sell it, and you can ask to see, correct or delete it at any time. The full policy, including how to contact us about your data, is here: Privacy policy ›

Last updated November 2026.